Información de contacto
Have a question about an order, a product, or anything else? The Maggie's Tanks Shop team is here to help, and we'd love to hear from you.
Customer support hours
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM (EST)
Sunday and public holidays: Closed
We respond to every inquiry within the same business day. Messages received outside our support hours will be answered on the next business day.
Help us help you faster
When you get in touch, please include:
- Your order number, if your question is about an existing order.
- The name and email address used at checkout.
- A short description of your question or issue.
- Photos of the item, if there's any damage, fault, or problem with your order.
Common questions
Before reaching out, you may find a quick answer in our policies:
- Order tracking: follow your parcel anytime using the tracking link in your dispatch email, or through our tracking page.
- Shipping: processing times, delivery estimates, and delays are explained in our Shipping Policy.
- Returns and refunds: all returns must be approved by our team first. See our Return Policy and 90-Day Perfect Fit Guarantee for details.
- Order changes or cancellations: please email us as soon as possible, as orders can only be changed or canceled before they enter fulfillment.
Billing questions
If you have any concern about a charge, please contact us first at infomaggies@proton.me. We resolve most issues in a single email and are always happy to sort things out directly with you.
Thank you for shopping with Maggie's Tanks Shop. We look forward to helping you.